{"article":{"id":360021830839,"url":"https://activecampaigninc.zendesk.com/api/v2/help_center/en-us/articles/360021830839.json","html_url":"https://help.activecampaign.com/hc/en-us/articles/360021830839-Modifying-Wait-action-while-contacts-are-queued-on-it","author_id":1046828464,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":2,"upvote_count":2,"downvote_count":0,"section_id":204124798,"created_at":"2021-05-20T19:04:50Z","updated_at":"2025-01-16T16:29:19Z","name":"Modifying \"Wait\" action while contacts are queued on it","title":"Modifying \"Wait\" action while contacts are queued on it","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-18T18:28:14Z","user_segment_id":null,"permission_group_id":9594721814044,"content_tag_ids":[],"label_names":["KBA","guru","automations","waitstep","wait","change","modify","Banner_Starter"],"body":"

There are four ways you can modify a \"Wait\" action in an automation:

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  1. \n

    Delete
    If a \"Wait\" action is deleted, queued contacts will move to the next action in your automation. If there is no action beyond the \"Wait\" action, the automation ends for the contacts in the queue. For more information, read What happens if I delete a Wait condition and there are contacts queued at that step?

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    2. \n
  2. \n

    Wait time increased
    When the wait time is increased, we will continue to count how much time each contact has spent at the \"Wait\" action and apply it to the new wait time. If a contact has spent 23 hours at a \"Wait\" action, and it is changed from 1 day to 2 days, the contacts will move on in 25 hours.

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    3. \n
  3. \n

    Wait time decreased
    When the wait time is decreased, we will count how much time each contact has spent at the step. If this value exceeds the new wait time, the contact will move on within a few minutes.

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    4. \n
  4. \n

    Specific wait conditions modified
    We will check these new conditions against each contact when specific conditions are modified. If the contact matches the conditions, they will move on within a few minutes. If not, they will continue to wait.

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    5. \n
","user_segment_ids":[]}}