How to view past help requests



When you submit a help request to our Customer Experience Team, we make it available to view in your account so you can track its progress.

Take note

You must have a user account and be logged into your ActiveCampaign user account to view a help request. If you do not have a user account, please reach out to an Admin on your account to get one set up

How to view help requests

  1. Log into your ActiveCampaign account.
  2. Click your name next to your avatar.
  3. Click "View open support tickets."

You will see a list of all the help requests you submitted to us. 

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