When you submit a help request to our Customer Experience Team, we make it available to view in your account so you can track its progress.
Take note
- You must have a user account and be logged into your ActiveCampaign user account to view a help request. If you do not have a user account, please reach out to an Admin on your account to get one set up
- Resellers are unable to view any help requests that were made by their resold accounts
How to view help requests
- Log into your ActiveCampaign account.
- Click your profile > View support tickets.
You will see a list of all the help requests you submitted to us.