When you submit a help request to our Customer Experience Team, it is available to view in your account so you can track its progress.
Take note
- You must have a user account and be logged into your ActiveCampaign user account to view a help request. If you do not have a user account, please reach out to an Admin on your account to get one set up
- You can only view tickets associated with the account you’re currently signed into.
- Ticket history is limited to the 30 most recent tickets.
How to view help requests
- Log in to your ActiveCampaign account.
- Click your profile > View Support Tickets.
- Active Intelligence opens and searches for your tickets, then displays them. Chat with Active Intelligence to view ticket details or search for a specific ticket. If you’re viewing a ticket summary with an "Open" status, you can also ask Active Intelligence to update the ticket. Type your request in the message field and describe the changes or information you want to add.