Purchasing the SMS add-on and SMS credits

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If you're the Primary Account Admin, you can purchase the SMS add-on and SMS sending credits for your account.

Take Note

  • ActiveCampaign accounts purchased on or after January 3, 2023: SMS add-on can only be purchased with 1000 SMS credits. You can purchase additional SMS credits from the “Send SMS” automation action or Subscribe by SMS page
  • ActiveCampaign accounts purchased before January 3, 2023:
    • Plus and Professional plans receive 25 free SMS credits per month
    • Enterprise plans receive 1,000 free SMS credits per month
  • SMS credit purchases cannot be set up to auto-renew

View a list of countries we support sending SMS messages from, along with the number of credits used per message.

How SMS purchasing works

Purchasing SMS depends on when you purchased your ActiveCampaign account:

  • ActiveCampaign accounts purchased on after January 3, 2023, can purchase the SMS add-on on your billing page.
  • ActiveCampaign accounts purchased before January 3, 2023, have SMS included in the plan.

Visit getting started with SMS and ActiveCampaign to learn how to register and set up your SMS after purchase.

Note, for all plans, if you intend to send messages to recipients located in the United States, you are required to register for A2P 10DLC.

Once SMS is available, additional SMS credits can be purchased in one of two ways:

Purchase the SMS add-on

  1. Click your name on the bottom left screen and click Billing & Upgrade to get to your billing page.
  2. Scroll down to “Available add-ons” at the bottom of the page. In the SMS option, click “Add to plan.”
  3. The “Review Purchase” modal will summarize changes to your billing. Click “Confirm purchase” to purchase the SMS add-on. Once confirmed, your available SMS credits will be shown in the upper right corner of your billing page.

Visit getting started with SMS and ActiveCampaign to learn how to set up your SMS after purchase.

Purchase credits from a "Send SMS" automation action

  If you purchased your ActiveCampaign account on or after January 3, 2023, you must purchase the SMS add-on to access this purchasing option.

  1. From the Automations Overview page, click "Edit" for the automation you wish to use with SMS.
  2. Click "Sending Options," then drag and drop the "Send SMS" action to your automation.
  3. The "Send SMS" action modal will open. Click the "Purchase" button.
  4. In the next modal, select the number of credits you wish to purchase, then click the "Purchase" button.
  5. The modal window will reload, showing you the number of SMS credits you have, and the credit card we have for you on file will be charged. When finished, click the "Save" button.

Purchase credits on the Subscribe by SMS page

  If you purchased your ActiveCampaign account on or after January 3, 2023, you must purchase the SMS add-on to access this purchasing option.

  1. From the Contacts > Lists page, click the down caret for any list.
  2. Click "Subscribe by SMS."
  3. Acknowledge the Acceptable Use Policy.
  4. Click the green "Purchase" button.
  5. A new page will open where you can select how many SMS credits to purchase. Click the green “Purchase” button next to the number of credits you wish to purchase or select the number of credits you wish to purchase from the SMS sending credits dropdown menu located at the bottom of the page.
  6. On the next page, re-enter your credit card information and click “Submit My Order.”
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