How SMS numbers are chosen

Short Message Service (SMS) is available on the following plans:

  • Plus
  • Professional 
  • Enterprise

Contacts located in any country can receive SMS messages from our platform. We have a variety of phone numbers that can be used to send your SMS messages.

In this article:

Countries with local phone numbers

Below is a list of countries we support sending SMS messages to that use local phone numbers. In addition, we've listed the number of credits used per sent message to those countries. 

Country Credits per message sent
Australia 7
Canada 1
Germany 10
Mexico 6
Netherlands 11
Portugal 5
Spain 10
Switzerland 8
United Kingdom
5
United States 1

How it works

SMS messages are sent from automations.

When a contact from any of the countries supported with a local number enters your automation and hits your “Send SMS” action, our SMS provider will select a “from” number that matches your contact’s country and that same number will be used to distribute your message. 

For example, if a contact located in Australia enters your SMS automation and encounters your SMS step, an Australian phone number will be used to send the SMS and 7 credits will be deducted from your account.

The “From” phone numbers are chosen by our SMS provider and will vary.

Countries with non-local phone numbers

Click the link below to view a list of other countries we support sending SMS messages to, along with credits used per message.

SMS messages sent to these countries will originate from a U.S. number.

View other countries supported
Country
Credits per message
Afghanistan
10
Albania
10
Algeria
10
Andorra
2
Angola
7
Argentina
8
Armenia
10
Aruba
6
Austria
11
Azerbaijan
17
Bahrain
3
Bangladesh
9
Belarus
7
Belgium
12
Belize
1
Benin
10
Bhutan
6
Bolivia
8
Bosnia And Herzegovina
10
Botswana
12
Brazil
7
Brunei Darussalam
2
Bulgaria
11
Burkina Faso
4
Burundi
10
Cambodia
7
Cameroon
9
Chad
10
Chile
7
China
3
Colombia
6
Congo, Democratic Republic Of The
6
Costa Rica
5
Croatia
6
Cuba
10
Cyprus
10
Czech Republic
6
Denmark
3
Djibouti
12
Ecuador
9
Egypt
8
El Salvador
5
Eritrea
12
Estonia
12
Ethiopia
8
Faroe Islands
2
Fiji
12
Finland
10
France
9
French Guiana
18
French Polynesia
21
Gabon
6
Gambia
2
Georgia
8
Ghana
6
Greece
7
Guadeloupe
11
Guatemala
6
Guinea
18
Guinea-Bissau
18
Guyana
6
Haiti
5
Honduras
6
Hong Kong
7
Hungary
10
Iceland
3
India
1
Indonesia
3
Iran
6
Iraq
8
Ireland
8
Israel
3
Italy
11
Ivory Coast
17
Japan
10
Jordan
11
Kenya
8
Kuwait
6
Kyrgyzstan
5
Laos
5
Latvia
9
Lebanon
6
Lesotho
10
Liberia
8
Libya
7
Liechtenstein
4
Lithuania
5
Luxembourg
7
Macau
3
Macedonia
7
Madagascar
5
Malawi
7
Malaysia
5
Maldives
1
Malta
4
Martinique
20
Mauritania
11
Mauritius
4
Moldova
7
Monaco
18
Mongolia
7
Montenegro
3
Morocco
9
Mozambique
5
Myanmar
10
Namibia
7
Nepal
9
Netherlands Antilles
5
New Zealand
12
Nicaragua
7
Niger
4
Nigeria
3
Norway
7
Oman
6
Pakistan
5
Palestine
8
Panama
7
Papua New Guinea
6
Paraguay
2
Peru
5
Philippines
5
Poland
5
Qatar
7
Reunion
22
Romania
8
Russia
6
Rwanda
4
Samoa
6
Sao Tome and Principe
4
Saudi Arabia
4
Senegal
17
Serbia
4
Sierra Leone
6
Singapore
5
Slovakia
9
Slovenia
6
Solomon Islands
10
Somalia
8
South Africa
3
South Korea
6
South Sudan
7
Sri Lanka
7
Sudan
7
Suriname
4
Sweden
7
Syechelles
4
Syria
8
Taiwan
6
Tajikistan
6
Tanzania
7
Thailand
3
Togo
7
Tonga
6
Tunisia
11
Turkey
3
Uganda
8
Ukraine
10
United Arab Emirates
4
Uruguay
8
Uzbekistan
13
Venezuela
6
Vietnam
7
Zambia
7
Zimbabwe
10


How it works

SMS messages are sent from automations.

If the contact is not located in any of the countries supported with a local number, a phone number from the United States will be selected and used to distribute your message.

For example, if a contact located in Brazil enters your SMS automation and encounters your SMS step, a U.S. phone number will be used to send the SMS message and 7 credits will be deducted from your account.

The “From” phone numbers are chosen by our SMS provider and will vary.

Customize your "From" number - Enterprise accounts

Custom "From" numbers are available to Enterprise accounts. This request can be made through your Customer Success Manager. If you are on an Enterprise plan and are not sure who your Customer Success Manager is, please reach out to our support team for further assistance.

More information

Learn how to purchase SMS credits for your account.

Learn tips for ensuring SMS delivery, including how to format phone numbers.

Have more questions? Submit a request