Why didn't all the contacts in my CSV file import?

There are a number of reasons why your contact(s) may not have been imported. For example, the contact may have unsubscribed in the past or they are on your exclusion list.

We require an email address to create a contact record. If the contact didn't have an email address in your CSV file, or their email address was not properly formatted, it may have been ignored.

You can find the reason for the failure to import by checking your recent imports.

To view your recent imports:

  1. Go to the Contacts page by clicking Contacts in the top menu.
  2. Click “Import.”
  3. Click “View Recent Imports.”

The Import Results window will list examples of failed rows along with the reason why they failed:


For tips on how to troubleshoot import issues, see this help document.


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