How do I get notified when a contact submits an ActiveCampaign form?

Marketing_Lite_Plus_Professional_Enterprise

Sales_Plus_Professional_Enterprise

With ActiveCampaign, you can receive a notification when a contact submits your form.

Take note

To avoid deliverability issues with sending and receiving notifications, use a “To” email address that differs from your “From” email address. If your “To” and “From” email addresses use the same domain, for example, “@mycompany.com,” you may need to whitelist our IP ranges to avoid deliverability issues.

Learn more about our Mail Server IP Ranges.

Receive a notification with a Form action

This notification is configured on the form level. A notification will be sent to the email address you specify.

  1. From your ActiveCampaign account, navigate to Website > Forms.
  2. Click "Edit" for the form you want to modify.
  3. The form builder will load. All editing and style options will appear on the right pane. Click the "Options" tab.
  4. Locate the "Form Action" box, then click the "Add an action" button
  5. A modal window will appear. Click the "Action" dropdown then click the "Email Results" option.
  6. Complete the Email Results fields then click the "Add" button.

Receive a notification from an Automation action

You can trigger an automation to run when a contact submits your form.

If the double opt-in is enabled for your form, you will not receive this notification until the contact confirms their opt-in.

  1. From your ActiveCampaign account, navigate to Automations
  2. Edit or create a new automation.
  3. Add the "Submits a form" trigger to your automation. A modal window will appear:
    • Click the "Select Form" dropdown then click the form you wish you use in your start trigger. Note that you can also select “Any form” if you'd like to receive a notification when any form is submitted
    • Select “Runs once” or “Runs multiple times"
    • Optional: If you want to further segment contacts entering your automation, click the box next to “Segment the contacts entering this automation” and enter your segment conditions
    • Click the “Add Start” button
  4. Drag the “Notify someone” action to the Automation builder.
  5. Complete the fields in the “Compose Message” box and click “OK.”
  6. Click "Active" to turn on your automation.
Was this article helpful?
11 out of 17 found this helpful

Have more questions? Submit a request

Start free trial