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How do I get notified when a contact submits an ActiveCampaign form?

There are two different ways to create and send a notification to a team member every time a contact submits your ActiveCampaign form: through a form action or an automation. 

In this article, we'll walk you through how to set up each method and provide tips for avoiding deliverability issues. 

Form actions

This notification is configured on the form level. A notification will be sent to the email address you specify.

1. Go to “Forms” from the left navigation menu.

2. Click “Edit” next to your form.

3. Click the “Options” tab from the right side menu.

4. Click “Add Action” in the “Form Action” box.

5. Select “Email Results” from the action drop-down.

6. Complete the Email Results fields and click “Add.”

To avoid deliverability issues, use a “To” email address that is different from your “From” email address.

If your “To” and “From” email address use the same domain, for example “@mycompany.com,” you may need to whitelist our IP ranges to avoid deliverability issues.

Click here for our Mail Server IP Ranges.

Automations

You can trigger an automation to run when a contact submits your form. Please note that if the double opt-in is enabled, you will not receive this notification until the contact confirms their opt-in.

1. Go to "Automations" from the left navigation menu.

2. Click "New Automation."

3. Select "Start from Scratch" and click "Continue."

4. Select “Submits a form” from the automation trigger modal.

5. Select your form from the “Select form” dropdown. You can also select “Any form” if you'd like to receive a notification when any form is submitted.

7. If you want to further segment contacts entering your automation, click the box next to “Segment the contacts entering this automation” and enter your segment conditions. This step is optional.

8. Click “Add Start.”

9. In your automation, click the node (+) and select “Notify someone” from the “Sending Options” menu.

10. Complete the fields in the “Compose Message” box and click “OK.”

To avoid deliverability issues, use a “To” email address that is different from your “From” email address.

If your “To” and “From” email address use the same domain, for example “@mycompany.com,” you may need to whitelist our IP ranges to avoid deliverability issues.

Click here for our Mail Server IP Ranges.

10. Once have finished adding the rest of your action steps to your automation, turn the automation on by clicking “Active” on the top right of your screen.

Have more questions? Submit a request