How do I get notified when a contact submits an ActiveCampaign form?

There are two different ways to create and send a notification to a team member every time a contact submits your ActiveCampaign form: through a form action or an automation action. 

In this article, we'll walk you through how to set up each method and provide tips for avoiding deliverability issues.

Form actions

This notification is configured on the form level. A notification will be sent to the email address you specify.

1. Click "Site" on the left menu of your account.

2. Click the "Forms" option on the Site menu.

3. Locate the form you wish to work with, then click the "Edit" button.

4. The form builder will load. All editing and style options will appear in the right pane. Click the "Options" tab on the right pane. 

5. Locate the "Form Action" box. Click the "Add an action" button

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6. A modal window will appear. Click the "Action" dropdown then click the "Email Results" option.

7. Complete the Email Results fields then click the "Add" button.

To avoid deliverability issues, use a “To” email address that is different from your “From” email address.

If your “To” and “From” email address use the same domain, for example “@mycompany.com,” you may need to whitelist our IP ranges to avoid deliverability issues.

Click here for our Mail Server IP Ranges.

Automations

You can trigger an automation to run when a contact submits your form. Please note that if the double opt-in is enabled, you will not receive this notification until the contact confirms their opt-in.

1. Click "Automations" on the left menu of your account.

2. Click the "Create an automation" button.

3. Click "Start from Scratch" then click the "Continue" button.

4. A modal window will appear. Click the“Submits a form” trigger from the list of trigger options.

5. A modal window will appear.:

  • Click the "Select Form" dropdown then click the form you wish you use in your start trigger
  • Note that you can also select “Any form” if you'd like to receive a notification when any form is submitted
  • Select “Runs once” or “Runs multiple times"
  • Optional: If you want to further segment contacts entering your automation, click the box next to “Segment the contacts entering this automation” and enter your segment conditions
  • Click the “Add Start” button
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6. In your automation, click the node (+) then click the “Notify someone” action in the “Sending Options” menu.

7. Complete the fields in the “Compose Message” box and click “OK.”

To avoid deliverability issues, use a “To” email address that is different from your “From” email address.

If your “To” and “From” email address use the same domain, for example “@mycompany.com,” you may need to whitelist our IP ranges to avoid deliverability issues.

Click here for our Mail Server IP Ranges.

8. When finished, turn the automation on by clicking “Active” on the top right of your screen.

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