With ActiveCampaign, you can customize the message shown when contacts confirm their subscription to your list. This can reassure contacts that the form was successfully submitted, provide them with relevant details, or next steps.
- From your ActiveCampaign account, click Website on the left menu to navigate to the Forms overview page.
- Click "Edit" for the form you wish to edit.
- The form builder will load. All editing and style options will appear in the right pane. Click the "Options" tab located on the right pane.
- Locate the "Form Action" section under the "Options" tab. Click the pencil icon next to the "Subscribes to list" form action.
- An "Add Form Action" modal will open. You will see an "Options" menu if double opt-in is enabled. The "Options" menu will not appear if double opt-in is not enabled. Learn more about single opt-in vs. double opt-in.
- Under "Options," the "Show Message" option should be selected for "Confirmation Action." If it isn't, click the Confirmation Action dropdown, then click "Show Message."
- Click the "Customize" button.
- The "Opt-In Confirmation" message builder will open. Here, you can drag and drop custom fields into your confirmation message and edit the text. To modify the text in your message, click on the message.
- An HTML Code block will appear on the right side of your screen. Enter the text you wish to display between the two paragraph tags (<p> and </p>).
- When you are finished updating your confirmation action, click “Done” at the top right of your screen.
- You'll be directed back to the "Edit Form Action" modal. Click the “Save” button.
- Follow these steps for each list you added to your form.