In this article, we will list the reasons why you did not receive your notification and show you how to troubleshoot each issue.
- Your “From” email address matches your “To” email address.
When setting up a notification, you have the option to set a “From” email address and a “To” email address. If these two email addresses are exactly the same, the notification will not get delivered. To prevent this from happening, we recommend using a “To” email address that is different from your “From” email address.
- Your “From” email address and “To” email address use the same domain.
If your “From” and “To” email address use the same domain, such as “@mycompany.com” this can cause deliverability issues. We recommend working with your IT team to whitelist our IP ranges. You can also change either the “From” or “To” email address so that they use different domains.
If neither one of these solutions resolve your issue, please contact our Customer Experience Team and they will be happy to assist you further.