About Saved Responses

Available on all plans. 

Saved Responses is a time-saving solution that lets you create and reuse commonly used phrases in your one-to-one emails as well as chats and emails that come in through Conversations. In ActiveCampaign, you can create any number of Saved Responses and organize them by category. 

Creating Saved Response categories

Categories will help keep your Saved Responses organized in your account. For example, you can use categories to group similar Saved Responses together. Note that you don't need to create categories in order to create a Saved Response. 

To create a Saved Response category:

  1. Click "Settings" > "Saved Responses" on the left menu. 
  2. Click the "Manage Categories" button.
  3. Click the "Add Category" button in the Manage Categories modal window.
  4. Type the name of the category into the field provided and click "Add."
  5. Click the "Done" button.

The category will be available for you to select when creating a Saved Response. 

Creating a Saved Response

  1. Click "Settings" > "Saved Responses" on the left menu. 
  2. Click the "Add a Saved Response" button.
  3. A modal window will appear:
    • Provide the name of the Response in the field provided
    • Click the "Category" dropdown and select a category
    • Click the "Next" button
  4. Type a subject line and message in the Saved Response composer.
  5. Note the bold, italics, and strikethrough styling options on the lower left of the composer. To add bullet points, insert a link, remove a link, or switch from html to a plain text email, click the three dots located on the right side of the styling options. 
  6. To insert a personalization tag for a contact or deal field, type the percentage symbol (%) into the body of the message. You’ll be presented with a menu of fields you can insert. Note that only customers on a Plus, Professional, or Enterprise plan can use personalization tags for deal fields. After selecting the field, you’ll see a blue placeholder.
  7. When finished, click the "Add" button in the "Add New Saved Response" modal.

The Saved Response will be added to your Saved Responses page and can be used in one-to-one emails and conversations.

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