How to change the date and time format in your ActiveCampaign account

If you are an account admin, you can change the date and time format in your ActiveCampaign account. For example, you can use a MM/DD/YYYY or a DD/MM/YYYY date format. You can also use a 12-hour time format or 24-hour time format. Changing the date and time format will update the date and time display for all users on your account.

In this article, you'll learn how to change the date and time format in your ActiveCampaign account.

Take Note

  • Updates to the date and time format will reflect in the following places in your ActiveCampaign account: 
    • Campaign sent date and time
    • Campaign last modified date and time
    • Existing custom date fields and more
  • Custom date fields on forms will always use a YYYY-MM-DD format regardless of how you've formatted the date and time
  • If uploading contacts from a CSV, use a YYY-MM-DD format for all date fields in your file. Once the file is uploaded, the dates will reflect your preferred format

Change the date and time format

1. Click "Settings" located in the left menu.

2. Click the “Advanced” option in the left menu.

3. Scroll down to the "Date Format" box.

4. Click the option you wish to use under "Separate by."

5. Click the date format option you wish to use.

Note that you can create a custom date format by clicking the "Custom date format" option, and typing the format you wish to use into the field provided.

Date format box

As you click different options, the pane on the right will provide a preview of what each format looks like.

5 In the "Time Format" box, click the time format you wish to work with.

You can also create a custom time format by clicking the "Custom time format" option and typing the format you wish to use in the field provided.

Time format box

As you click different options, the pane on the right will provide a preview of what each format looks like.

6. In the "Date and Time (displayed together)" box, you can create a custom date and time format. The default format for showing the date and time together will already be listed for you. To change this, type the format you wish to use in the field provided.

Date and Time (displayed together) box

As you type, the pane on the right will provide a preview of what the format will look like.

The "Date and Time" box only applies when both the date and time are displayed together in your ActiveCampaign account. It does not overwrite the selections you made above for date and time independently. 

7. When finished, click the "Save Settings" button.

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