A contact delete limit is the number of contacts you can delete from your account in a month’s time. For all paid accounts, the delete limit is around your contact limit.
If you are on a monthly plan, the delete limit will reset around the first day of your monthly billing cycle.
If you are on a yearly plan, the delete limit will reset on the same day of the month as your annual billing cycle. For example, if your yearly billing cycle starts on March 15th, then your monthly delete limit will reset each month on the 15th.
You may run into your delete limit if you are deleting contacts one by one, or via engagement management tool, batch actions, or deleting contacts in bulk from the Contacts Overview page or Lists page, or merging a contact.
If you have reached your delete limit and need to remove more contacts from your account, submit a help ticket and include the following information:
- Account name. For example, “myaccount.activehosted.com”
- The reason for deleting contacts
Our compliance team will review your request and will be in touch with you via email.