Resetting ActiveCampaign account passwords

Reset your forgotten password

1. Go to your ActiveCampaign account login page. The URL will look similar to "myaccount.activehosted.com/admin/."

2. Click the "Forgot?" text in the password field.

3. Type the email address you use to access your account, then click "Submit."

4. A confirmation message will appear on your screen. Go to your inbox and look for an email with the subject line of "ActiveCampaign password reset instructions" and open that message.

5. Click the "Update Password Now" button in the email. You will be redirected to your Account Login page.

6. Type your new password into both fields then click the "Submit" button.

Note that your new password must be a minimum of 8 characters and cannot be a password that appears on the list of 10,000 most commonly used passwords. This particular list originates from the Open Web Application Security Project (OWASP).

After clicking the "Submit" button, you will be logged back into your account.

Change your password when logged into your ActiveCampaign account

1. Click "Settings" located on the bottom left corner of your screen.

2. Enter your new password in both password fields then click the "Save Settings" button.

Note that your new password must be a minimum of 8 characters and cannot be a password that appears on the list of 10,000 most commonly used passwords. This particular list originates from the Open Web Application Security Project (OWASP).

3. A modal will pop up where you will need to enter your current password to continue. Type your current password and click the “Save Settings” button.

Your new account password is now saved.

Update another user's password

If you are an account admin, you can reset another user's password.

1. Click "Settings" located on the bottom left corner of your screen.

2. Click the "Users" tab.

3. Locate the account user and click the "Edit" button.

4. A modal window will open. Click the "Change Password" link.

5. Another modal window will open. Type your own password into the first password field. Then, type the new password for the user into the second password field.

6. When finished, click the "Save" button.

Share the new password with the account user.

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