How do I stop or cancel a scheduled campaign?

To stop or prevent a scheduled campaign from sending, follow the steps below:

  1. Go to the Campaigns overview page.
  2. Locate the scheduled campaign.
  3. Click the dropdown next to the campaign’s “Edit” button.

    stop_email_click_dropdown.png

  4. Click “Disable.”
    Cancel_email_click_disable.png

  5. A confirmation message will appear in a modal pop up. Click “OK.”

    cancel_email_click_ok.png

Your campaign will be listed on the Campaigns overview page with a “Disabled” label. It will appear under all campaigns with a “Sent," "Stopped," or "Disabled" status:

stop_campaign_disabled_status.png

To re-enable this scheduled campaign at anytime, click “Enable” from the dropdown:
cancel_campaign_click_enable.png

A modal pop up will appear, click “OK.”

Reenable_campaign_click_ok.png

For more information about scheduling campaigns, check out this help document.

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