Pause billing for your ActiveCampaign account

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If you have a paid monthly plan and don’t need to use your ActiveCampaign account, you can pause billing for your plan. Pausing your plan means that you will not be billed during this period, and you will not be able to access your account.

Take note

  • The Pause option applies to monthly plans only
  • Pauses will begin at the end of your current billing term
  • You can pause your account for a maximum of 3 months
  • It’s not possible to access your account during the pause period
  • You can pause your account once every 12 months
  • It is not possible to pause Resold accounts
  • It is not possible to pause Trial accounts
  • Updating your billing information during the pause period will reactivate your account

Pause billing for your ActiveCampaign account

If you are the Primary Admin on your account, you can pause your account from the Billing & Upgrade page.

  1. Click your name on the bottom left of your screen and click "Billing & Upgrade."
  2. Click the "Cancel my account" option.
  3. A modal window will appear. Click the “Thanks, but I still want to cancel” option.
  4. Depending on your plan, you can either:
    • Select the duration of the pause > Select the reason for the pause > Click the "Pause account" button - OR -
    • Click the “Pause your subscription for up to 3 months” button > Select the duration of the pause > Select the reason for the pause > Click the “Pause account” button

Your account is now paused for the duration you selected.

If you wish to cancel your account instead, please see the How to cancel your ActiveCampaign account help article.

  Your account will reactivate as soon as the pause ends. Monthly payments will resume, and your card on file will be charged. You cannot cancel your account during the pause period.

Reactivate your ActiveCampaign account

You can reactivate your account before your pause period ends. To do so:

  1. Log into your ActiveCampaign account.
  2. Click your name on the bottom left of your screen and click "Billing & Upgrade."
  3. Click the “Unpause account” button.

You can now access your restored account. Please remember that you cannot pause your account for another 12 months.

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