Multi-factor authentication in the ActiveCampaign Partner Portal

As of January 10, 2024, we have enabled multi-factor authentication (MFA) when you log into your Partner Portal. MFA adds an extra layer of security to create a strong barrier against the threat of unauthorized access to your portal and your customer accounts. This helps safeguard information, even if your login credentials are compromised.

This article outlines how to log into your Partner Portal with MFA and troubleshoot common issues that can come up.

Take note

  • MFA verification code is sent to the Notification Email Address for your Partner Portal
  • Ensure your Partner Portal Notification Email Address is active so you can retrieve the verification code. We recommend that this inbox be accessible to all who manage your partner account

Use MFA to access the ActiveCampaign Partner Portal 

  1. Go to the ActiveCampaign Partner page.
  2. Click “Log in.” The login link is located under the "Apply Now" button.



  3. Log into your ActiveCampaign account.
  4. Select “The partner/agency program,” then click “Next.”

  5. The Partner Portal login page will open. Enter your username (email address) and password, then click “Sign In.”
  6. A verification code will be sent to the Notification Email Address on your partner account. Note that this can be different from the Username email address you used to log into the Partner Portal.
  7. On the next screen, enter the verification code from the email, then click “Submit.”

Once you log in successfully, you will be redirected to your account page in your ActiveCampaign Partner Portal.

FAQs

How will partners reach out if experiencing MFA/login issues?

Password changes can be completed depending on your situation.

If you have access to your Partner Portal, you can update your password via self-service in your Partner Portal from the “My Account” page in the right menu.

If you cannot access it, choose “Forgot Password” from the new login page and follow the steps to update your password. Once the password is updated, follow the login steps as normal.

If these options do not apply to you, contact the Partner team for help.

I did not receive the code. What should I do? 

Follow these quick troubleshooting steps if you’re having issues receiving the verification code:

  • Check Your Spam or Junk Folder
    Often, these emails are mistakenly routed to spam or junk instead of your main inbox.
  • Wait 1-2 minutes, then retry
    There can be occasional short delays. After a few minutes, requesting another code will restart the system.
  • Check your email client
    Ensure your email client or app is receiving new messages. Disconnect, then reconnect to troubleshoot.
  • Request Another Code Be Sent
    Sometimes, latency issues do occur. Click the resend code and request an additional MFA verification email.

If these steps do not resolve your issue, please contact us for assistance.

I no longer have access to my login email or notification email. How can I get it updated?

Contact our team to assist with updating the email addresses linked to your Partner Portal account.

Do these changes apply to the Affiliate Dashboard?

No, these changes do not impact the login experience for the Affiliate Program. This only applies to the Reseller or Agency Partner Portal.

My team does not have access to the notification email to retrieve the code. Can I update it?

Yes, please reach out to us for assistance with this. We will provide you with the option to either:

  • Keep the username email the same and change the notification email address. The notification email address is where verification codes are sent and should be accessible to your team
  • Update both the username and notification email address to a new email of your choice

Is there any option in my portal to disable the MFA login verification?

No, there is no self-serve option to opt out of the MFA login requirement.

We understand this means an extra login step. However, this extra step is a minor trade-off when it comes to the extra security that MFA provides to keep your data safe.

How long until a verification code expires?

Verification codes expire after 5 minutes if not used.

Are any other verification options available?

No, at this time, only the email verification option is available.

Are my resold accounts affected by these changes?

No, the new MFA experience applies to logging into your ActiveCampaign Partner Portal only.

Can I use the same verification code more than once?

No, the verification codes are one-time use and are invalidated after you successfully submit them to verify your identity during login.

You may request a new code from the verification code page.

I am stuck in a login loop after entering my verification code. What do I do?

Try accessing the Partner Portal URL. If this does not resolve the issue, please reach out to the ActiveCampaign Partner team for assistance.

How to contact the Partner team

If you continue to experience issues, please reach out to the ActiveCampaign Partner team by submitting a help ticket:

  1. Fill out the “Submit a request” form.
  2. In the Contact Reason dropdown, select “Partners."
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