View SMS in contact record and activity stream

SMS • May 1, 2024

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We've improved how SMS replies are displayed at the contact record level, eliminating the need to navigate through the reporting dashboard. Now, users can conveniently view replies directly within the contact details.

 

Key Improvement

  • Users can now see SMS replies through the recent activities section and conveniently access them within the contact tab. 

 

Benefits

  • Now users can track and manage SMS replies at the individual contact level.

 

Setup Instructions

To access this feature, users will need SMS add-on.

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