Domain verification for new resold accounts

At ActiveCampaign, we take your account security seriously. That’s why we now offer domain verification for new resold accounts. This means when clients log into a new resold account, they must verify their sending domain before sending any emails. They can verify their domain while creating a campaign on the Campaign Summary page.

This article explains how new resold accounts can complete email domain verification.

Take note

• We recommend that your child accounts own a domain. Freemail domains can be verified while creating a campaign on the Campaign Summary page, but they will result in deliverability issues. Learn more about using a freemail address as your sender email
• For accounts created from a snapshot, the “From Email” in the sandbox account will be copied to the new account. You must make sure the email is updated before completing domain validation and sending an email from any new resold account

Domain verification while creating a campaign

These are the instructions your client needs to verify their domain when logging into their new resold account:

1. Login to the new resold account.
2. Click Campaigns on the left menu.
3. Click the “Create your first campaign” button.
4. On the Campaign Summary page, type in your email address in the “From Email” field.
5. A warning banner that says, “Your domain needs to be verified” will appear. Click the “Send verification email” button in the banner.
   
   
   
   
6. A domain verification email will be sent to the email in the “From Email” field. A green alert will appear that says “Domain verification email was sent” when the email was sent successfully.
   
   
   
   The Campaign Summary page will show a “Pending verification” banner until the domain is verified. Campaigns cannot be sent until the domain is verified.
   
   
   
   
7. Go to your email inbox, look for an email with the subject line "Please verify your domain" from "no-reply@acems1.com" and open that message. 
8. Click the “Verify” button in the email.
9. You will be redirected to the Settings > Advanced page in your ActiveCampaign child account. You may need to log in.
   
   Once domain verification is complete, the domain will show as “Authenticated:”
   
   

“Need Verified Domain” or “An address is needed in order to send this email” error in automation “Send an email” action

A new resold account may run into a “Need Verified Domain” or “An address is needed in order to send this email” error when using the “Send an email” action while building an automation. This happens if the domain has not been verified. 

The domain can be verified from the Campaign Summary page of the automation email. The following steps explain how to create an automation and add the “Send an email” action. If your client has already added the “Send an email” action and sees the error, skip to step 9:

1. Login to the new resold account.
2. Click Automations on the left menu.
3. Click the “Create an automation” button.
4. Click “Create from scratch,” then click “Continue.”
5. Close the “Select a trigger” modal.
6. Click the + node in the automation.
7. Click “Send an email” action.
8. Choose to create a new email from scratch or start from an existing email, and then choose your design.
9. From the “Send an email” modal, hover over the email, click the dropdown next to the “Edit Design” button, then click “Campaign Summary.”
   
   
   
10. Follow the steps, starting at step 4, from the Domain Verification while creating a campaign section of this article to verify the domain.