Upgrade your ActiveCampaign account

If you are the Primary Account Admin or a user with billing permissions, you can upgrade your plan anytime during your billing cycle.

If you need to downgrade your plan (moving from a higher tier to a lower tier, lowering your contact limit, or removing an add-on), you must contact our Customer Experience team

Upgrade your plan

1. From your ActiveCampaign account, click your profile > Billing & Upgrade.
2. Click the “Upgrade” button for the desired tier.
3. A modal window will appear. Confirm your upgrade by clicking the “Upgrade” button.

Upgrade contact limit, user seats, monthly email sends, and SMS credits (if applicable)

1. From your ActiveCampaign account, click your profile > Billing & Upgrade.
2. Click “Edit” for contacts, user seats, monthly email sends, or SMS credits (available with the SMS add-on).
   
3. A modal window will appear. Make your desired adjustments and confirm the action.
4. Click your name on the bottom left of your screen.
5. A modal window will appear. Click "Billing & Upgrade."

Turn on auto-upgrade

1. Log into your ActiveCampaign account.
2. Click your profile > Billing & Upgrade.
3. Under “Automatic Upgrades,” click the “Edit” link next to “Contact limit.”
4. A modal will appear. Click the toggle button on to confirm auto-upgrade terms.
5. Click the “Confirm” button to confirm account changes.

Purchase add-ons

Depending on your plan, you can purchase any of our add-ons: SMS, Pipelines & Sales Engagement, Transactional Email, and Custom Reporting.

1. From your ActiveCampaign account, click your profile > Billing & Upgrade.
2. Scroll down to “Add more functionality with add-ons” at the bottom of the page.
3. Click “Add to plan” button for the add-on you wish to purchase.
4. The “Review Purchase” modal will summarize changes to your billing.
5. Click “Confirm purchase” to purchase the add-on.