How do I change my ActiveCampaign plan?

If you are the Primary Account Admin or an Admin with purchase permissions, you can access the Billing & Upgrade page to change your plan.

Changing your plan is easy and can be done anytime during your billing cycle. We will not automatically upgrade or downgrade your plan as you approach your contact limit. 

Take Note

If you change your plan, you may lose access to unavailable features on your new plan. Review ActiveCampaign Plan Features to know what is available on your plan and the plans you are considering.

To get to your billing page

1. Click your name on the bottom left of your screen.
2. A modal window will appear. Click "Billing & Upgrade."

Once on the billing page, you can adjust your contact limit, user seats, plan tier, plan product, and purchase add-ons.

To adjust your contact limit

1. Click the "Edit" link next to your contact amount.
2. A modal window will appear. Use the dropdown to increase your contact limit. 
3. Click the "Update contact limit" button.
4. Follow the steps to confirm your purchase. 

If you need to decrease your contact limit, please contact our Customer Experience team. 

To update your user seats

1. Click the "Edit" link next to your User Seat amount.
2. A modal window will appear. Click the plus or minus icons to change your User Seat amounts. 
3. Click “Continue” to confirm the changes.
4. Click “Confirm Purchase” to confirm the purchase and update your billing.

Learn how to manage user seats.

To purchase add-ons

1. Scroll down to the Add-ons section at the bottom of the page.
2. Click “Add to plan.”
3. Follow the remaining steps to purchase the add-on.

To change your plan

1. Click the plan of your choice.
2. Click “Upgrade” in the modal to confirm the purchase and update your billing.

If you would like to downgrade your plan or remove an add-on:

1. Click the “Get in touch” link next to “Want to change your plan” on the top left of the Billing and Upgrade page.
2. In the “Request Account Change” modal, fill out the available fields and click “Submit Request.” Once submitted, we will contact you via email to help make changes to your plan.

If you need assistance with downgrading, you can also submit a Help ticket using the email address associated with the Primary Account Admin.