As a reseller, you can use your own domain to rebrand the URL of all your accounts. To do this, you would need to create a CNAME for each of the accounts you create. Each of your accounts will basically use a subdomain of your domain. Instead of the default youraccount.activehosted.com URL, you can use something like client1.yourowndomain.com. Any links generated from your account will reflect your domain alias.
Step 1: Set up a CNAME
In order to use a custom domain with ActiveCampaign, you would first need to set up a DNS record for a CNAME (or Canonical Name) with your domain registrar or hosting provider.
To illustrate, we will be using a Godaddy account to add a CNAME. The instructions below are specific to Godaddy and your own hosting provider may have a different set of instructions.
- Log into your Godaddy account
- Click “Domains”
- Click the “Manage DNS” link
- Click Add and select CNAME from the dropdown list
- Complete the fields listed:
- Name: the sub-domain of the site. Ex. if your site is yourdomain.com, you can type in newsletter under host to have the email.yourdomain.com URL
- Value: type in your ActiveCampaign.com account. Ex. acdemo.activehosted.com
- TTL: Time to Live, you can put in 43200 (for seconds) or 12 (for hours)
- Click “Save”
Step 2: Add the CNAME to your ActiveCampaign account
- Log in to your reseller panel. Look for the account and click the Down Arrow on the right of the account. Click on the “Change” link
- Type in the Domain Alias you created from Step 1 under the CustomDomain/CNAME field. Then, click the “Update” button
You’re all set!
Please note: It can take up to 48 hours for changes to take effect. If your CNAME does not work right away, it probably has not propagated yet.