Using your own custom domain name (CNAME) - Reseller

As a Reseller, you can use your own domain to rebrand the URL of all your accounts. To do this, you would need to create a CNAME for each of the accounts you create. Each of your accounts will use a subdomain of your domain. Instead of the default youraccount.activehosted.com URL, you can use something like client1.yourowndomain.com. Any links generated from your account will reflect your domain alias.

If you prefer, you can also create a single CNAME record with a wildcard domain, for example, *.mydomain.com, and have it point to activehosted.com. In doing so, you won’t need to create a new DNS record for every new account you create—you would only need to add the new account name to your Reseller Dashboard.

Step 1: Set up a CNAME

In order to use a custom domain with ActiveCampaign, you would first need to set up a DNS record for a CNAME (or Canonical Name) with your domain registrar or hosting provider.

To illustrate, we will be using a Godaddy account to add a CNAME. The instructions below are specific to Godaddy and your own hosting provider may have a different set of instructions.

  1. Log into your Godaddy account.
  2. Click “Domains.”
  3. Click the “Manage DNS” link.
  4. Click Add and select CNAME from the dropdown list.
  5. Complete the fields listed:
    • Name: the sub-domain of the site. Ex. if your site is yourdomain.com, you can type in newsletter under host to have the newsletter.yourdomain.com URL.
    • Value: type in your ActiveCampaign.com account. Ex. acdemo.activehosted.com.
    • TTL: Time to Live, you can put in 43200 (for seconds) or 12 (for hours).
  1. Click “Save.”

Step 2: Add the CNAME to your ActiveCampaign account

  1. Log in to your Reseller Dashboard. Look for the account and click the down caret on the right of the account. Click on the “Change” link.
  1. Type in the Domain Alias you created from Step 1 under the Custom Domain/CNAME field. Then, click the “Update” button.

You’re all set!

Note that it can take up to 48 hours for changes to take effect. If your CNAME does not work right away, it probably has not propagated yet.

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