Using your own custom domain name (CNAME) - Reseller

As a reseller, you can use your own domain to rebrand the URL of all your accounts. To do this, you would need to create a CNAME for each of the accounts you create. Each of your accounts will basically use a subdomain of your domain. Instead of the default youraccount.activehosted.com URL, you can use something like client1.yourowndomain.com. Any links generated from your account will reflect your domain alias.

Step 1: Set up a CNAME

In order to use a custom domain with ActiveCampaign, you would first need to set up a DNS record for a CNAME (or Canonical Name) with your domain registrar or hosting provider.

To illustrate, we will be using a Godaddy account to add a CNAME. The instructions below are specific to Godaddy and your own hosting provider may have a different set of instructions.

  1. Log into your Godaddy account
  2. Click “Domains”
  3. Click the “Manage DNS” link
  4. Click Add and select CNAME from the dropdown list
  5. Complete the fields listed:
    1. Name: the sub-domain of the site. Ex. if your site is yourdomain.com, you can type in newsletter under host to have the email.yourdomain.com URL
    2. Value: type in your ActiveCampaign.com account. Ex. acdemo.activehosted.com
    3. TTL: Time to Live, you can put in 43200 (for seconds) or 12 (for hours)



  6. Click “Save”

Step 2: Add the CNAME to your ActiveCampaign account

  1. Log in to your reseller panel. Look for the account and click the Down Arrow on the right of the account. Click on the “Change” link


  2. Type in the Domain Alias you created from Step 1 under the CustomDomain/CNAME field. Then, click the “Update” button

You’re all set!

Please note: It can take up to 48 hours for changes to take effect. If your CNAME does not work right away, it probably has not propagated yet.

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