How do I live chat with support?

Live chat can be accessed two ways: from within your account or when you are viewing articles in our Help Center. Live chat is usually available during U.S. business hours 7 AM - 4PM US CST.  

Chat live from your account:

  1. Log into your account and click on the blue “Help” bubble from any page in your account.
  2. Enter a description of your question.
  3. We will then display suggested help documents. If these help documents do not answer your question, click on the “Live chat” button. If you do not see the live chat button, then that means our operators are currently unavailable. In that case, please submit a support ticket with your question or concern and our support team will reply soon.
  4. Enter your name and email address, select the topic you would like to discuss, and submit any other information you would like to share in the "Message" box.
  5. Click on “Start Chatting” button.

Chat live from the Help Center:

  1. Click on the blue “Help bubble” located on any of our Help Center pages. (Please note that it may take a few moments for this icon to appear.)
  2. Enter search terms and hit enter.
  3. We will then display suggested help documents. If these help documents do not answer your question, click on the “Live chat” button. If you do not see the live chat button, then that means our operators are currently unavailable. In that case, please submit a support ticket with your question or concern and our support team will reply soon.
  4. Enter your name and email address, select the topic you would like to discuss, and submit any other information you would like to share in the Message box.
  5. Click “Start Chatting.”

Lite, Plus, Professional, and Enterprise plans include live chat and email support. Enterprise plans also have access to phone support. Click here to learn more about our Enterprise plans.

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