How to contact ActiveCampaign Support

Lite, Plus, Professional, and Enterprise plans include live chat and email support. Enterprise plans also have access to phone support. 

You can contact ActiveCampaign Support through email and live chat.

Contact ActiveCampaign Support through live chat

Live chat with our Support Team is provided in English.

Our live chat is available:

  • Monday - Thursday from 8 am - 11 pm, Central Standard Time
  • Friday from 8 am - 6 pm, Central Standard Time

Chat with us from your ActiveCampaign account:

  1. From any page in your account, click the blue “Help” bubble. 
  2. Click the "Contact us" button.
  3. Click "Live chat."
  4. Select a topic from the dropdown and type a brief summary of the issue you're experiencing. 
  5. Click the "Start Chat" button. 

Chat with us from a Help article:

  1. From any help article, click the blue “Help bubble.”
  2. Type the search term into the field provided and hit the "Enter" key on your keyboard.
  3. We will then display suggested help articles for you to view. Click the “Contact us” button. If you do not see the live chat button, then that means our operators are currently unavailable. In that case, please submit a support ticket with your question or concern and our support team will reply soon.
  4. Click the "Live chat" button.
  5. Type your name and email address, select the topic you would like to discuss from the dropdown, and type a brief description of the issue you're experiencing. 
  6. Click the “Start Chat” button.

Contact ActiveCampaign Support through the Support Portal

You can submit a support request at any time.

Support is provided in the following languages through our Support Portal:

  • English
  • Portuguese
  • Spanish
  • French
  • German
  • Italian

Send a support request from your ActiveCampaign account:

  1. From any page in your account, click the blue “Help” bubble. 
  2. Click the "Contact us" button.
  3. Click the "Leave a message" button.
  4. On the next screen, click the issue.
  5. Complete the fields on the next screen then click the "Send" button.

Submit a support request from a Help article:

  1. From any Help article, click the blue “Help bubble.”
  2. Type the search term into the field provided and hit the "Enter" key on your keyboard.
  3. We will then display suggested help articles for you to view. Click the “Contact us” button.
  4. Click the "Leave a message" button.
  5. On the next screen, click the issue.
  6. Complete the fields provided and click the "Send" button.
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