How to contact the ActiveCampaign Customer Experience Team



We have two Customer Help teams tailored to meet your needs based on where you are in your journey with us:

Potential and Trial Customers - Our Customer Activation Team is ready to help. They'll guide you through everything ActiveCampaign offers, from understanding the basics to preparing your account for a seamless start.

Paid Customers - Our dedicated Customer Experience Team is on standby to assist; whether you're looking to deepen your ActiveCampaign knowledge, achieve specific goals, or troubleshoot any issues, they've got you covered.

*Note that live chat with our Customer Experience Team is only available when logged into your ActiveCampaign account.

Help channel coverage may vary and be limited during regional public holidays.

Contact our team through live chat

Live chat with our team is provided in English.

Our live chat is available:

  • Monday - Thursday from 3 am - 11 pm, American Central Time (CT)
  • Friday from 3 am - 4:30 pm, American Central Time (CT)

Learn how to convert to your time zone.

To access live chat:

  1. Click the blue bubble in the lower right corner of our website or your account.
  2. Follow the prompts to connect with us via live chat. 

Contact our team through the Help Portal

You can submit a help request at any time.

Help is provided in the following languages through our Help Portal:

  • English
  • Portuguese
  • Spanish
  • French
  • German
  • Italian

Send a help request from your ActiveCampaign account:

    1. From any page in your account, click the blue bubble in the lower right corner.
    2. Follow the prompts to leave us a message and create a ticket for our team.
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