You can contact our Customer Experience Team through email and live chat (only available when logged into your ActiveCampaign account). Note that help channels may vary and be limited during regional public holidays.
Contact the Customer Experience Team through live chat
Live chat with our Customer Experience Team is provided in English.
Our live chat is available:
- Monday - Thursday from 6 am - 11 pm, Central Standard Time (CST)
- Friday from 6 am - 4:30 pm, Central Standard Time (CST)
Click here to help convert to your time zone.
Chat with us from your ActiveCampaign account:
Note that you must be logged into your ActiveCampaign account to access live chat.
- From any page in your account, click the blue “Help” bubble.
- Click the "Contact us" button.
- Click "Live chat."
- Select a topic from the dropdown and type a brief summary of the issue you're experiencing.
- Click the "Start Chat" button.
Contact the Customer Experience Team through the Help Portal
You can submit a help request at any time.
Help is provided in the following languages through our Help Portal:
- English
- Portuguese
- Spanish
- French
- German
- Italian
Send a help request from your ActiveCampaign account:
- From any page in your account, click the blue “Help” bubble.
- Click the "Contact us" button.
- Click the "Leave a message" button.
- On the next screen, click the issue.
- Complete the fields on the next screen then click the "Send" button.