How do I retrieve my password?

To retrieve your forgotten password:

  1. Go to your login URL. It will look something like "myaccount.activehosted.com." If you forgot your account URL, please refer to this help document for assistance.
  2. Click on the “Forgot?” link located in the password field



  3. Enter in your email address (this is the email address you used to create your account and it is not your notification email address)



  4. Click Submit
  5. Check your email to confirm your password resetting

If you enter in an email address that is not recognized by our system,please reach out to our friendly support team and we'll be happy to help you regain access to your account.

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