Your account name is part of your login URL. We also display your account name on the Settings > Account settings page in your ActiveCampaign account.
If you forget your account name and need to retrieve it, follow the steps below:
- Go to www.activecampaign.com and click "Login" at the top of the page.
- Click on the "Forgot your account name?" link.
- Enter the email address that you used to create this account. This is not the same as your notification email address.
- Complete the Captcha requirement.
- Click "Retrieve Account(s)."
- We will send you an email with your account information.
If you do not recall the email address you used to create your account, please reach out to our support team, and we'll be happy to help you regain access to your account.