Add multiple WhatsApp accounts to ActiveCampaign

As your team grows, you can add more WhatsApp accounts to your ActiveCampaign account. This is useful for the following reasons:

• Keeping things separate
  If your company uses the same number for support and promotional messages, conversations can become cluttered. By adding new numbers, each team can have its own dedicated number.
• Improving number quality 
  When sending large campaigns, Facebook may flag the number as spam based on response rate and the number of messages marked as spam by users. By using separate numbers, you can prevent the quality and conversation limits of your main channel from being affected. Read more about quality here.
• Exploring new ideas 
  If you want to explore a new business idea but want to use existing agents in your account, adding a new account ensures that you don’t have to pay for additional agents you already have.

Take note

You need the following for this setup:

• An active website or a Facebook Fan page for your business
• Admin access to your business's Meta Business Manager

Add multiple WhatsApp accounts to ActiveCampaign

To add a WhatsApp account to ActiveCampaign:

1. From your ActiveCampaign account, click WhatsApp > Settings on the left menu.
2. Click the “WhatsApp Accounts” option.
3. Under “Connect a new WhatsApp number,” click “Start now.”
4. The Connecting your number page will load. 
   • Select one of the three phone number options 
   • Check both acknowledgment checkboxes
   • Click the “Login with Meta” button
5. Follow the remaining authentication steps to add your WhatsApp account to ActiveCampaign

Repeat the steps above for any WhatsApp account you want to connect to ActiveCampaign. 

Learn more about connecting your phone number to WhatsApp.

Deactivating WhatsApp Accounts

You can deactivate any WhatsApp account with an “Active” status. Accounts with a “new” or “inactive” status cannot be deactivated. 

When an account is deactivated, you can no longer use it in ActiveCampaign. However, all previous information will remain. Deactivating an account in ActiveCampaign does not deactivate it in WhatsApp, To completely remove a WhatsApp number, you need to remove it from the WhatsApp Manager on Meta Business.

To deactivate a WhatsApp channel in your ActiveCampaign account:

1. From your ActiveCampaign account, click WhatsApp > Settings on the left menu.
2. Click the “WhatsApp Accounts” option. 
3. Click the channel you wish to deactivate.
4. Click the deactivate option.