With ActiveCampaign, you can start new conversations and send messages to contacts from your WhatsApp Messaging inbox.
Take note
When starting a conversation, you must use a template as your first message. You can create templates in the WhatsApp > Templates section of your ActiveCampaign account. Note that templates must be approved by Meta before using them. Learn more about WhatsApp templates.
Start a conversation from your WhatsApp inbox
- From your ActiveCampaign account, click WhatsApp > Inbox on the left menu.
- Click the “+” button at the top of your inbox.
- A sidebar will open to the right of your screen:
- Click the dropdown and select the channel you want the conversation to originate from
- Enter the phone number or contact’s name into the field provided. As you type, we’ll display matches that you can click
- Click the “Start a conversation” button
- A confirmation box will appear, letting you know that the conversation is now assigned to you
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Select the template you want to use to open a conversation.
- If the template contains variables, fill in the value for each variable
- Once the template is sent, wait for the contact's reply. Upon receiving their response, you have a 24-hour window to send your next message. Learn more about the 24-hour conversation window.
Test your WhatsApp connection
If you wish to test your connection right away, send a message to the number you just connected to WhatsApp through your personal WhatsApp number. If everything is set up correctly, you should receive a message from your number in your WhatsApp inbox provided by ActiveCampaign. See if you can find it and reply.