Partner Portal - Add and manage account users

If you’re an ActiveCampaign Agency or Reseller, you can add and manage multiple account users in the Partner Portal. These users will have admin-level access and can log in to your shared portal to manage various features. They can also:

• Add new users
• Delete users
• Edit users (first name, last name, email, password)
• Force logout functionality

These admin users cannot:

• Edit primary admin details
• Delete the primary admin
• Force logout the primary admin

We recommend having multiple account admins if you’re currently sharing your login credentials with other team members, as this helps keep your account secure.

Take note

Each email address can only be associated with one Partner Portal account at this time. 

If you receive an error saying "user already exists" when adding a new user that isn't already a user in your Partner Portal, this means the email is already in use by another partner account.

Workaround: Use an email alias variation (e.g., yourname+portal1@example.com, yourname+portal2@example.com). Most email providers support the "+" format, which delivers to the same inbox as the base email address.

Add a new admin user

From your Partner Portal account:

1. Click My Partner Accounts > Users on the left menu.
2. Click the “Add new user” button in the upper-right corner.
3. A modal window will appear. Enter the new user’s information, then click “Save.”

When finished, make sure to share the login information with the new user. 

Edit an admin user

You can edit the following information for account users:

• First name
• Last name
• Account password

From your Partner Portal account:

1. Click Accounts > Users on the left menu.
2. Locate the user you want to update, then click the “Edit” button.
3. A modal window will appear. Update the user’s information, then click “Save.”

If you’re updating login information, make sure to share it with the user. 

Force logout an admin user

1. Click Accounts > Users on the left menu.
2. Locate the user you want to log out, then click the dropdown next to the “Edit” button.
3. Click “Force logout.”

Delete an admin user

From your Partner Portal account:

1. Click Accounts > Users on the left menu.
2. Locate the user you want to remove, then click the dropdown next to the “Edit” button.
3. Click “Delete.”

Bulk delete and force logout for an admin user

You can delete and force logout admin users in bulk. To do so: 

1. Check the box next to each admin you want to delete or force logout.
2. Click either the “Delete” or “Force logout” button. 
3. Follow the prompts to complete the action.