Create inbox actions for WhatsApp Messaging

You can create custom Inbox Actions with WhatsApp Messaging. Doing so lets you automate specific actions directly from your WhatsApp Inbox. With these actions, you can: 

• Execute actions via API on external platforms (like Zapier, Zendesk, Shopify, etc.)
• Trigger automated flows for the current contact

Once you create an action, it will appear as a button that you can click 

Create an inbox action

1. Click WhatsApp > Settings on the left menu.
2. Click the “Inbox actions” option. 
3. Click the “+ New inbox action” button.
4. Complete the following information:
   • Name of the action - Give the action a concise but descriptive name. For example, “Create a ticket in Zendesk.” This name is internal and cannot be viewed by your customers
   • Action type - Choose between HTTP Request or Trigger Flow
     • HTTP Request - Sends data to external platforms using API calls. You can use this to create tickets in Zendesk using the contact’s information
     • Trigger Flow - Activate a specific automated flow for the current contact. You must select the flow you want to execute from your list of created flows
   • Button label - Provide the text will appear on the button for users to click. For example, your button can have the text, “Create a ticket for Support”
5. Click the “Action details” button to complete building your action:
   • If using “HTTP Request,” you need to customize the HTTP action. To do so:
     • Select the Method type
     • Enter a valid URL. Note that you can add variables
     • Click “Body” and select the request body type
     • Click “Headers” > “Add Header” to create a header
     • Click “Query” > “Add a query param”
     • Click “Test Request” to test your HTTP request
     • When finished, click “Submit”
   • If using the “Trigger flow” option, select the existing flow that will execute when the button is clicked
     • When finished, click the “Submit” button