How do I resend an automation email to a single contact?


The most common way to resend an automation email to a contact is to create a new automation that uses the "Send email" action. This action will contain your campaign. Once you create the automation, you can add the contact to it so they receive your email. 

Take note

  • Before following the steps below, it's important to understand why a contact did not receive your email. Diagnosing why an email wasn’t received should always be the first step to take when deciding to resend an email, otherwise, the contact may not receive any other emails you send them. To learn more, read the "Contact did not receive automation email" help article
  • If a contact clicks the "Unsubscribe" option for this email, they will be unsubscribed from all lists with which they are associated
  • Any actions that the contact takes with this email (for example, if they open the email or click a link) may not be reflected in the original automation (Goals, If/Else branches, etc)

Step 1: Create a new automation with the "Send email" action

  1. Click "Automations" on the left menu. 
  2. Click "Create an automation."
  3. A modal window will appear. Click the "Start from Scratch" option, then click "Continue."
  4. Click the "Start without a trigger" option at the bottom of the modal. 
  5. The automation builder will load. Drag the "Send an email" action to your automation. 
  6. A modal window will appear:
    • Provide a name for the automated campaign
    • Click the "Start with a past campaign" option 
  7. Choose a template type, then click "Continue":
    • The "Email Designer" option lets you select any previous campaigns created with the email designer launched in 2022
    • The "Class Email Designer" option lets you select any previous campaigns designed with the Classic Email Designer
  8. Hover your mouse over the campaign you wish to use, then click "Select."
  9. A "Sender Details" modal window will appear. Complete the fields contained in the modal, then click "Continue." 
  10. Edit the content and structure of the email as desired. Your modifications will not change the original version.
  11. When finished, click "Next."
  12. Click "Save and exit."
  13. We will redirect you to the automation builder. Click the "Send immediately" option, then click "Save."
  14. Provide a name for your automation, then click "Active" on the top of the page to turn on your automation.

Step 2: Add the contact to the automation

Once you create the automation and make it active, you can manually add the contact to it. To do so:

  1. Click "Contacts" on the left menu.
  2. Locate the contact you want to add to the automation then open their profile record.
  3. Scroll down to the Automations section of the contact's record. 
  4. Click the "+ Add" button.
  5. A modal window will appear and display active automations. Select the automation you just created, then click "Okay."

The contact will be added to your automation and sent the email immediately. This action cannot be undone. 

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