How do I add a personalization tag to the subject line of a campaign?

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Personalizing a subject line with a contact's name or other information collected in a contact field can increase engagement with your communications.

You can insert personalization tags in the subject line of any campaign or automation email you create. When the email is sent to a contact, that tag will be replaced by a value specific to the recipient. For example, if you wanted to insert a contact's first name in a subject line, you would use the following personalization tag:

%FIRSTNAME%

When a contact receives your email, they will see their own name populated.

View a list of standard tags and learn more about personalization tags.

How to personalize a subject line from the Campaign Summary page

  1. Open the direct campaign or automation email you want to edit.
  2. Go to the Campaign Settings page:
    • For automation emails, click "Next" to get to the Campaign Settings page.
    • Direct campaigns will automatically open to the Campaign Settings page. 
  3. On the Campaign Settings page, click the Lightning Bolt icon in the “Subject Line” field.
  4. Click into the “Select field” dropdown and click the field you wish to insert. You can also use the search bar in the dropdown to narrow down your options.

    In the example below, I’d like to add the First name to the end of my subject line:

    Campaign Settings personalization tag first name example.png

  5. Click “Save.” The tag will automatically be added to the end of the subject line:

    Personalization tag example saved.jpeg

    If you want to keep the tag at the end of your subject line, add a space between the last word and the tag:

    Personalization Tag Saved with space.png

    You can also cut and paste the tag so it appears in a different spot in your subject line:

    Personalization tag copy and pasted so it is at the beginning of the subject line.jpeg

How to personalize a subject line from the Campaign Designer

  1. From the campaign or automation email, click the gear icon.
  2. Click the personalization icon.

    Personalization Icon in the Campaign Settings.jpeg

  3. Click the "Insert Field" dropdown and click the field you wish to insert.

    In this example, we want to insert the first name personalization tag.

    Campaign Settings Insert Field dropdown selecting First Name as an example.jpeg

  4. Click the "Insert" button.
  5. The tag will automatically be added to the end of the subject line. Click the "Close" button.

    Campaign Settings example of personalization tag added to subject line then click close button.jpeg

    If you want to keep the tag at the end of your subject line, you'll want to add a space between the last word and the tag.

    You can also cut and paste the tag so it appears in a different spot in your subject line.

    Copy and Past Personalization tag.gif
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