Assign seats for Conversations

Conversations is available on all plans levels and can be purchased as an add-on to your account.

If you’re an Account Admin, you can assign a purchased seat in Conversations to any user in your ActiveCampaign account. Once a user is assigned a seat, they become an agent and will be able to view, reply, and take action on any conversation thread in your unified inbox. You can also change which user occupies a seat for this feature at any time.

In this article, you'll learn how to assign seats to users for Conversations.

To assign a seat to a user, click “Settings” then click “Conversations” in the left menu.

Next, click the “Roles” tab.

All users in your account will be listed on the Roles page. Here you will see the user group assigned to each user along with three levels of access to Conversations that you can assign.

The three levels of access are:

  • No access
    The user cannot access anything related to Conversations.
  • Viewer
    Can only view interactions in the Conversations unified inbox. They cannot take any action based on Conversations, including marketing conversations as complete. In addition, they will not have access to view or take any actions on Conversations from the mobile app.
  • Agent
    Full access to Conversations. They can view, reply, and take actions based on Conversations. This role requires a purchased seat.

To assign a role to a user, click the appropriate radio button. You can always remove Agent access from a user by clicking either the “No Access” or “Viewer” radio button, then assigning that Agent role to a different user in your account.

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