Google Sheets CX App FAQs

The Google Sheets CX app makes it easy to update a Google Sheet with contact information using the "Add a row" automation action. 

Below are common questions about the Google Sheets CX app.

What is the difference between the Automatic Importer and Google Sheets CX app?

The Google Sheets CX app lets you send contact data from your ActiveCampaign account directly to a Google Sheet, eliminating the need for a 3rd party integration. The Automatic Importer lets you import contacts from a Google Sheet (as well as other applications) into your ActiveCampaign account. 

What happens if I add a new column to a Google Sheet after I connect it to my ActiveCampaign account?

If you add a column to your Google Sheet after you connect it to your ActiveCampaign account, you'll need to adjust your field mapping so that your ActiveCampaign fields sync to the correct columns. You can update the mappings through your "Add a row" automation action.

How many Google accounts or spreadsheets can I connect to my ActiveCampaign account?

You can connect as many Google accounts and spreadsheets as you like.

Is there a limit to how much data I can sync to a Google Sheet?

No, there is no limit to how much data you can sync to your Google Sheet from ActiveCampaign.

What happens if the connected Google spreadsheet or tab in the sheet is deleted?

If a contact reaches an "Add a row" automation action where a connected Google Sheet or tab is deleted, the contact will skip over this step in your automation and an error will be logged. The logged error can be viewed in the "Connected Apps" section in your ActiveCampaign account. 

If I connect a Google Sheet that has data in it, will the integration override my data?

No, it will not. The integration will sync new contact data to the next available row.

Can I sync deal data to a Google Sheet with this integration?

You can only sync contact data to a Google Sheet using this integration at this time. 

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