Exclude a Gmail inbox from the ActiveCampaign Chrome extension

This feature is available on all plans.

If you access multiple Gmail inboxes from the same browser, you can exclude specific Gmail inboxes from syncing with the ActiveCampaign Chrome extension. This option is configured in the extension’s settings under Manage emails. Once emails are added to this list, you will no longer see a side panel while in an email or show email tracking or saved responses icons in compose views for the excluded Gmail inboxes.

To exclude a specific Gmail inbox from syncing into your ActiveCampaign account:

  1. Click the ActiveCampaign logo near the address bar at the top of your browser.
    ActiveCampaign_logo.png
  2. A dialog box for the Chrome extension will open. Click "Settings" gear icon toward the bottom of the box.
    ActiveCampaign Chrome Extension Header Settings Gear Icon.png
  3. A list of settings options will appear. Scroll down until you see "Manage emails."
    Manage_emails_option.png
  4. Type the email address of the Gmail inbox you wish to exclude from syncing then press the "Enter" or "Return" button on your keyboard.
    The email address will be listed under the "Manage emails" section within the ActiveCampaign Chrome extension settings page. In addition, you will no longer see a side panel for contacts and you will not be able to track email opens or use personalization and saved responses in your emails for the excluded Gmail inbox.
    Email_address_listed_under_Manage_Email_section.png
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