Enable session timeout in ActiveCampaign

Session timeout is an account-level security setting that any account admin can enable and is part of user session management. Enabling session timeout will automatically log any user out of your ActiveCampaign account if they are idle for a set period of time. While enabling this setting is not required, it is recommended. Using the session timeout helps ensure that your account is secure and protected from unauthorized access. 

In this article, you'll learn how to configure session timeout for your ActiveCampaign account.

Take note

  • Any user in the Admin group can enable session timeout and set the session timeout length
  • Session timeout length can be set from 15 minutes to 24 hours (in 15 minute or 1 hour increments)
  • Session timeout is set at an account level. It cannot be set on an individual user basis
  • An account user is considered idle if they do not click, type, or refresh a page in the ActiveCampaign account within a set period of time
  • A timeout warning will appear in a dialogue box 60 seconds before a user is automatically logged out
  • This security setting is included on all plan tiers

How to enable session timeout

1. Click "Settings" (gear icon).

2. Click "Security."

3. Click the "Session Timeout" toggle to set it to the "On" position.

4. Click the dropdown(s) under "Session Timeout Length" to set the timeout limit. If a user is idle for this period of time, they will be logged out of the account.

Note that if you do not set a session timeout length, it will default to 24 hours.

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Your settings will automatically save.


What is a user session? 

A user session is when an individual performs a series of actions in your ActiveCampaign account. These actions can include tasks such as creating and sending a campaign, configuring an automation, importing contacts, managing a pipeline, and more. A user session begins when the individual logs into the account and ends when they log out.

What is user session management?

User session management is an important security consideration that is recommended for all ActiveCampaign account users. It lets account admins control various security settings with regards to user sessions. At this time, ActiveCampaign offers account admins the ability to set session timeout on an account level.

How does the timeout warning appear to users on my account?

Here is an image of how the timeout warning will appear to idle users on your account:

ActiveCampaign Timeout Warning

What other account security settings are available?

In addition to enabling session timeout, you can configure multi-factor authentication for individual users or all users on your account. This setting is located on the Settings > Security page.

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