ActiveCampaign for Salesforce Health Dashboard

The Health Dashboard lists all inbound and outbound syncs performed with the ActiveCampaign for Salesforce integration. You can use this dashboard to check the status of any sync and if it was successful.

In this article, you'll learn where to access the Health Dashboard and the information it contains.

Access the Health Dashboard

The Health Dashboard is located in your Salesforce account. It becomes available as soon as you enable the ActiveCampaign for Salesforce integration. Note that you will need to perform at least one sync in order for information to display.

1. Log into your Salesforce account.

2. Click the dots on the top left of the screen. This will open the App Launcher.

3. Click the "ActiveCampaign Setup Assistant" option.

4. A tab for the Health Dashboard will appear next to the "Setup" tab at the top of the page. Click the "Health Dashboard" tab.

The Health Dashboard will open and will list all inbound and outbound syncs performed with your integration. These will be sorted by last modified date. As more syncs are performed, you will be able to scroll through each row to view your syncs.

Information included in the Health Dashboard

The following information is included in Health Dashboard:

  • Sync Date
    The date and time the sync took place.
  • Sync Object
    Will show you if the sync was related to a Contact or Lead.
  • Sync Type
    Will show you if the sync was Outbound (from ActiveCampaign to Salesforce) or Inbound (From Salesforce to ActiveCampaign).
  • Sync Status
    Can show any of the following statuses for each sync: Successful, Partial Success, or Failed.
  • Successfully Synced
    The total number of contacts or leads that were synced without error.
  • Failed to Sync
    The total number of contacts or leads that experienced an error during the sync.
  • Skipped
    The total number of contacts or leads that were skipped during the sync. This can be due to situations where a contact or lead did not meet the sync rule that was set during integration set up.
  • Total Records
    Total number of all contacts or leads that we attempted to sync.
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