In this article, we’ll discuss what you can do if you’re experiencing issues with the ActiveCampaign Salesforce integration.
First, make sure you are using Salesforce Lightning (we do not support Salesforce Classic) and that Salesforce is updated to the latest version.
If the Salesforce version is up-to-date and your issue persists, please contact our Support team and provide the following details:
A description of the issue and where it’s occurring along with screenshots
If it’s a sync issue, tell us if it’s from Salesforce to ActiveCampaign, ActiveCampaign to Salesforce, or both. Make sure to provide screenshots for all three sync steps
If it's an app access issue in Salesforce, please provide the relevant Salesforce user profile and what AC permission sets are applied to the user
If it’s an automation(s) issue, provide either the name of the automation or the link to the automation, and describe if it’s related to a lead, a contact, or both
If it’s a field mapping issue, provide a screenshot of the field mappings from the ActiveCampaign Setup Assistant located in your Salesforce apps
The error message (if applicable) and the steps you took that led up to the error message
If relevant, provide a contact that serves as an example of the issue
If relevant, create and provide a test contact we can use to test solutions