Conversations is no longer available for purchase as of January 3, 2023.
If you're using the ActiveCampaign ecommerce integration with Shopify, WooCommerce, BigCommerce, or Square, you and your Conversations agents will see an overview of a known visitor's order history.
If you are using Shopify or WooCommerce, you will also see previous abandoned cart information.
This ecommerce information will dynamically appear when a conversation is opened with a known visitor. If a visitor does not have any purchase history with your connected store, this information will not appear.
Ecommerce order information displayed includes:
- Ecommerce logo and connected store name
- Total revenue
- Total orders
- Average order value
- Order number
- Order date and time
- Order status
- Number of products purchased in the order
- Items included in the order
- SKU
- Order total
Note that the information displayed will default to the most recent order for the contact. You can click the order dropdown to view other orders for that contact.