Conversations is available on all plans levels and can be purchased as an add-on to your account.
If you're using the ActiveCampaign ecommerce integration with Shopify, WooCommerce, BigCommerce, or Square, you and your Conversations agents will see an overview of a known visitor's order history.
If you are using Shopify or WooCommerce, you will also see previous abandoned cart information.
This ecommerce information will dynamically appear when a conversation is opened with a known visitor. If a visitor does not have any purchase history with your connected store, this information will not appear.
Ecommerce order information displayed includes:
- Ecommerce logo and connected store name
- Total revenue
- Total orders
- Average order value
- Order number
- Order date and time
- Order status
- Number of products purchased in the order
- Items included in the order
- SKU
- Order total
Note that the information displayed will default to the most recent order for the contact. You can click the order dropdown to view other orders for that contact.