View ecommerce order information during a conversation

Conversations is available on all plans levels and can be purchased as an add-on to your account.

If you're using the ActiveCampaign ecommerce integration with Shopify, WooCommerce, BigCommerce, or Square, you and your Conversations agents will see an overview of a known visitor's order history.

If you are using Shopify or WooCommerce, you will also see previous abandoned cart information.

This ecommerce information will dynamically appear when a conversation is opened with a known visitor. If a visitor does not have any purchase history with your connected store, this information will not appear.

Ecommerce order information displayed includes:

  • Ecommerce logo and connected store name
  • Total revenue
  • Total orders
  • Average order value
  • Order number
  • Order date and time
  • Order status
  • Number of products purchased in the order
  • Items included in the order
  • SKU
  • Order total
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Note that the information displayed will default to the most recent order for the contact. You can click the order dropdown to view other orders for that contact.

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