Verify your email domain

Before you send emails through ActiveCampaign, you need to verify the domain you'll use in both your "From" email address and "Reply-to" email address. Verifying your domain ensures that it belongs to you or your organization and no one else. It also prevents others from using your domain to send malicious emails in order to phish unsuspecting contacts. Once your domain is verified, you can use any email address containing the verified domain to send emails. 

In this article, you'll learn how to verify your email domain.

Take note

  • Domain verification applies to all ActiveCampaign accounts created on or after August 26, 2020
  • Domain verification is available on all plan levels
  • You must verify your domain before you send any emails
  • Any subdomains you use will need to be verified
  • Domain verification is required for the following: Campaigns, Automation Emails, One-to-One Emails, Notification Emails
  • If you try to send any of the emails above, a warning will appear. This warning will include a prompt that you can click on to get started with the domain verification process
  • Verification is done at the domain level. Once an email with the domain you wish to use is validated, any other email address with that domain can send emails without going through another validation process

How to verify your email domain

Domain verification is located on the Advanced Settings page in your account.

1. Click "Settings" (gear icon) in the left menu.

2. The Settings menu will expand. Click "Advanced."

3. In the "Email domain verification" box, type the email address you'll use to send your emails into the "Verify another domain" field provided.

4. Click the "Send verification email" button.

The domain for the email address you provided will be listed in the "Email domain verification" box. It will have a status of "Not verified."

An email will be sent to the email address you provided in order for you to verify the domain. This email will expire after seven days.

Once you receive the email, click the link provided and follow the prompts to complete the domain verification process.

If you did not receive the email, go back to the Advanced Settings page in your ActiveCampaign account and click the "Resend verification email" button.


Have more questions? Submit a request