Connect your domains to ActiveCampaign Pages

Learn how subdomains are created for your landing pages and how to connect custom domains. 

Pages is available on the following plans:

  • Plus
  • Professional
  • Enterprise 

Every landing page you publish in ActiveCampaign lives on a domain. You can either use the subdomain we provide, or you can use a custom domain.

About ActiveCampaign landing page subdomains

When you use landing pages, a subdomain is created for you on your ActiveCampaign account. It will look something like this: youractivecampaignaccountname.ac-page.com

For example, if your ActiveCampaign account URL is delightful.activehosted.com the subdomain automatically created for you would be delightful.ac-page.com.  All pages you publish will go under the URL, delightful.ac-page.com.  

If you create a page named "About" your page would live at delightful.ac-page.com/about. Here, "about" in the URL is the page slug.

Connect your custom domain to ActiveCampaign Pages

Custom domains for landing pages is available on Plus, Professional, and Enterprise plans.

If you don't wish to use the subdomain we provide, you can connect your custom domain to Pages then use that domain for your landing pages.

To do so, you need to first log into your hosting provider and add a CNAME record that points to your landing page domain.

Note that you only have to set up a given custom domain once.

To connect your custom domain to Pages:

1. Log into your domain hosting provider and add a CNAME (or Canonical Name) record that points your landing page domain <accountname>.ac-page.com and set a TTL (Time To Live) of 12 hours (if possible).

2. Open a new tab or window in your web browser and log into your ActiveCampaign account.

3. Once you're logged into your ActiveCampaign account, click "Site" in the left menu.

4. Click the "Pages" option on the left.

5. Click the "Domains" tab.

Folders

6. Click the "Add a custom domain" button.

7. A modal window will appear. Click the "Next" button.

8. On the next screen, click the option that best describes where you are in the process of creating a custom domain. Then click the "Next" button.

9. If you selected the "I do not have a CNAME record or waited 24 hours" option, follow the prompts in the next screen then click "Close" when finished.

If you selected the "I created a CNAME record that has been live for at least 48 hours" option, enter the domain into the field provided then click the "Next" button. On the next screen, click "Close."

When finished, we'll display your domain on the Pages > Domains page. From here you can see the status of the CNAME you provided. The new domain will be pending until it's successfully connected, or there is an error. To test the connection, click the "Test connection" button.

Configure your DNS settings

Here is a list of guides for popular domain providers:

General guide to adding your domain

If your domain's provider is not in the list above, follow these steps:

1. Open a new tab in your web browser and log into your domain provider's website.

2. Go to the part of their website where you manage your DNS settings (you might have to go an advanced settings section).

3. Now find where you can edit or add CNAME Records. Sometimes called "Host" records or "Alias" records.

4. If there are any existing records where the "Host" value is the same as your subdomain (i.e. www), you will need to delete those before adding your CNAME of the same "Host" value.

5. Add a new CNAME record with the "Host" and "Value or Points to" values you were given above.

6. Click to save your changes.

If you are using "www" as your page's subdomain, you will also need to add a redirect in your DNS settings that point the root domain (i.e. delightful.com) to www.delightful.com. This will ensure that your visitors will get to the proper subdomain, even without typing in "www."

Verify your domain

If there is a yellow "!" next to your custom domain in ActiveCampaign, that means that our system is still trying to verify that you've created a CNAME record pointing to our servers.

If your DNS was set up incorrectly, and you've gone back to fix the mistake, click "Verify DNS Settings" to resend a request to verify the new changes.

After your domain is verified, you will see a green checkmark.

It can take up to 48 hours for all Domain Name Servers (DNS, the internet's phone book) to point your domain to your new pages. This is standard across all website hosting sites and is unfortunately out of our control.

If your custom domain has still not been verified after a 48 hours, it may be an issue with your domain provider. Since our support team can not see your DNS settings, contact your domain provider's support team. Our support team cannot log in to your DNS account on your behalf.

Publish your page using a CNAME

Now that you've added your domain to Pages and added the CNAME record in your DNS settings, you can use this domain for any new landing page in you create.

1. From the Pages section in your ActiveCampaign account, hover your mouse over the draft landing page then click "Edit Design."

2. Click the "Publish page" button.

3. A modal window will open. Click the "Domain" dropdown and click the custom domain you wish to use with your landing page.

4. Click the "Publish" button.

Remove a custom domain

If any pages are using the custom domain you're removing, you must first edit the URL for each page to use a different domain before removing the domain.

To remove a domain:

1. From the Pages section in your ActiveCampaign account, click the "Domains" tab.

2. Hover to the right of the domain you want to remove.

3. Click the trash icon.

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