If you no longer want to use multi-factor authentication (MFA) for your ActiveCampaign login, you can turn it off. This means there will no longer be a second verification method to access your account. You will only need your username and password credentials.
Admins: How to turn off multi-factor authentication for all account users
If you are in the Admin group, you can turn off multi-factor authentication for all users on your ActiveCampaign account.
- Click Settings > Security on the left menu.
- Set the "Enable for the entire account" toggle to the "Off" position by clicking it.
- A "Disable Multi-Factor Authentication" modal will appear. Type your password into the field provided to confirm that you no longer wish to enforce MFA for all account users.
- Click the "Disable" button.
Admins: How to turn off multi-factor authentication for specific users
You can disable multi-factor authentication for your specific users.
- Click Settings > Users and Groups in the left menu.
- Locate the user you wish to disable multi-factor authentication for, then click "Edit."
- An "Edit User" modal will open. Locate the "Multi-Factor Authentication" toggle and set it to "Off" by clicking it.
- Click "Save."
Admins and Non-admins: How to turn off multi-factor authentication for your own login
If an account admin has enforced multi-factor authentication for your account, you will not be able to turn this off yourself. However, if you are the owner of your account, you can turn MFA for your own login.
To turn off MFA for your own login, follow these steps:
- Click on Settings > Security on the left menu.
- Find and click on the "Set up for myself" toggle to turn it to "Off."
- Enter your account password to complete the MFA turn-off process.