Metrics in the Overview report page refer to contacts. Metrics in the Clicks report page refer to the clicks themselves.
Example:
-
You send a campaign.
-
The campaign message has two links in it.
-
The campaign is sent to three contacts: Jane, Kate, and Shirley.
-
Jane doesn't click any link.
-
Kate clicks both links, but just once each.
-
Shirley clicks only one of the links but clicks it twice
-
This will be represented in the report as:
-
"2 out of 3 contacts" in the Overview report page, because Jane didn't click any link at all.
-
"4 total clicks" in the Clicks report page, because Kate clicked two links, once each (1+1=2) and Shirley clicked the same link twice (1+1=2), that totals to 4 clicks
-
"3 unique clicks" in the Clicks report page, because Kate clicked two links, once each (1+1=2), and Shirley clicked the same link twice. For unique clicks, only the first time the link is clicked is counted.
-