Error Message: "Not able to verify the domain, x, is not forwarding traffic to AC servers"

Summary

Error message: "Not able to verify the domain, x, is not forwarding traffic to AC servers" is received. 

CNAMS and Domains_Site 2.png

Resolution

  1. Make sure you have registered each custom domain with your domain provider.
  2. You will need to log into your domain hosting provider and add a CNAME (or Canonical Name) record that points to the landing page domain .ac-page.com. How do I set up a custom domain name (CNAME) in ActiveCampaign?

  It can take a few hours for these names to propagate. If it has been at least 24 hours since you registered your domains with their provider, the next recommendation is to delete each of the above domains from within the pages app and manually re-add them into pages.  Wait a few minutes, and then click the "Verify DNS Settings" again.

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