Skip to main content
English
  • English
  • Deutsch
  • Español
  • Français
  • Italiano
  • Português
  • Contact
  • Login
  • Products
    • Marketing
      • Marketing Automation
      • Email Marketing
      • Personalization
      • Site Tracking
      • Landing Pages
      • Forms
    • Sales
      • CRM
      • Sales Automation
      • Sales Engagement
      • Lead Scoring
      • Win Probability
      • Inbox Extensions
    • Ecommerce
      • WooCommerce
      • Shopify
      • BigCommerce
      • Magento
      • Square
      • Stripe
    • Transactional
      • Email API
      • SMTP Email
      • Message Streams
      • Transactional Email Templates
      • Email Delivery
      • Inbound Email
  • Platform
    • Platform
      • Customer Experience Automation
      • Apps & Integrations
      • Machine Learning
      • Custom Objects
      • Services
      • Developer Resources
      • Mobile App
    • Use Cases
      • Technology
      • Blogger & Influencer
      • Education
      • Agency
      • Small Business
      • Entertainment & Events
      • Travel & Hospitality
      • Non-Profit
      • Healthcare
      • Real Estate
      • Fitness & Nutrition
      • Enterprise
    • Resources
      • Why ActiveCampaign?
      • Case Studies
      • Help Resources
      • Product Updates
      • User Communities
      • Automation Recipes
      • Free Email Templates
      • Partner Programs
      • Certified Consultants
      • Developer Center
      • Events
      • Blog
    • Featured Integrations
      • Salesforce

        Sales

      • WordPress

        CMS

      • Facebook Ads

        Social

      • Slack

        Social

      • Calendly

        Event Management

      • WooCommerce

        Ecommerce

      • Shopify

        Ecommerce

      • See our 870+ integrations
  • Pricing
  • Login
  • Contact
  • Request demo
  • Try it free
  • Language
    • English
    • Deutsch
    • Español
    • Français
    • Italiano
    • Português
Help Center
  • Submit a request
  • Forums
  • Feedback
How can we help?

Stay informed about changes to the ActiveCampaign platform on our Release Updates page.

  1. ActiveCampaign Help Center
  2. Conversations

Conversations

Engage with your customers in real time through chat and email.

Get Started with Conversations

  • Conversations overview
  • How to set up Conversations email
  • How to set up Conversations
  • Purchase and remove seats for Conversations
  • Assign seats for Conversations
  • Manage notifications from Conversations
See all 9 articles

Use Conversations

  • How to change your availability status for Conversations chat
  • Using Conversations as a ticketing support system
  • Reply to inbound messages from the Conversations inbox
  • Create contacts from conversations
  • Connect Facebook Messenger to your Conversations account
  • Conversations visitor detail pane overview
See all 7 articles

Common Questions & Troubleshooting

  • Troubleshooting Conversations
  • How do I get chat to appear on certain pages of my site?
  • How do I start an automation from a conversation?
  • How do I change my agent profile photo?
  • Can I delete a conversation?
  • How do I update contact fields during a conversation?
See all 10 articles
Tell us how we're doing! Send us your feedback >
Can't find what you're looking for?
Let us help you right now!
Submit a request
Customer Experience Automation
  • Email Marketing Automation
  • Marketing Automation
  • CRM & Sales Automation
  • Service & Support
  • Pricing
Omni-Channel Marketing
  • Landing Pages
  • SMS
  • Conversations
  • Social Media
  • Web Personalization
Getting Started & Resources
  • Get Started
  • Community
  • Automation Recipes
  • Help Resources
  • Product Updates
  • Marketing Glossary
  • Blog
  • Events
Apps & Integrations
  • Become a Partner
  • Developer Center
  • Free Tools
  • Featured Apps:
  • Salesforce

  • Shopify

  • Wordpress

About ActiveCampaign
  • Contact Us
  • FAQ
  • Why ActiveCampaign
  • How We Compare
  • Customer Stories
  • Careers We're hiring!
  • Legal Center
  • Free Trial
  • English
  • Deutsch
  • Español
  • Français
  • Italiano
  • Português