Erin H
Articles
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Can you migrate my landing pages?
Yes, we can. Let us know which landing pages you need us to recreate for you when submitting your Migration Request.
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Can you migrate my contacts directly into automations in my ActiveCampaign account?
Adding contacts to your automations is not within the scope of our migration service. If you would like to learn how to add contacts to automations once the migration is complete, ple...
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How do I decide if I should migrate information as a contact or an account?
When importing data into your account during a migration, it's important to know the differences between Accounts and Contacts. Accounts can be thought of as businesses or organization...
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Is it possible to migrate information to the ActiveCampaign notes field?
Unfortunately, we cannot migrate data into the ActiveCampaign notes field. However, there are third-party tools that you can use to migrate this data.
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Can I upload more information to my ActiveCampaign account once the migration is complete?
Yes, you can import more data into your ActiveCampaign account once the migration is complete. To do so, you'll need to make sure that your update file contains the email address of each contac...
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Why weren't all of my contacts migrated to my ActiveCampaign account?
There could be a few reasons why not all of your contacts were imported into your ActiveCampaign account during the migration process. This "What did my import fail?" help article outlines the ...
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Will links in my templates be carried over during the migration process?
Yes, our Migration Team at ActiveCampaign will make sure all links are correctly transferred during the migration process. This includes hyperlinked text and images. We will reach out to you if...
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Do you need the login credentials from my old system in order to complete a migration?
If you already invited implementations@activecampaign.com to your account, our Migrations Team does not need your login credentials.
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How should I prepare my list of contacts with tags for migration?
For migrating contacts, you only need to create one master list containing all contact information, including all contact tags. When exporting contacts from your old system, contact t...
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What happens to duplicate contacts during a migration?
If there are duplicate contacts in your old platform(s), they will be merged into one contact during the migration process to ActiveCampaign. We use the email address field as the mer...