Ashlee U
Articles
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Classic Designer: Campaign width has increased after it is sent
If your campaign width has increased or is no longer lining up with the rest of the campaign upon send, there are a few troubleshooting steps you can take to help fix this issue: Text is too long ...
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Email Designer: Text or link color is different in the inbox
This article refers to the Email Designer launched 2022. If your text or link color is a different color when it arrives to the inbox, you can check the code in the built in code editor to reso...
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Classic Designer: Campaign is blank or content partially missing in Outlook or Gmail
Available on all plan types. Summary If campaigns sent to Outlook or Gmail contacts arrive with blank or partially missing content, it is most likely related to the Classic Designer in ActiveCampai...
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I am not able to edit my campaign
If you are unable to edit your campaign, please check if you are using the Classic Designer. If you are, please create your campaign in the Email Designer (launched in 2022) which does not have thi...
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Campaign text or content styling looks different when sent to an inbox
Available on all plans. Summary If your campaign text or styling looks different on the sent email compared to how it looks in the ActiveCampaign drag-and-drop designer, it is most likely due to st...
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How to view custom objects in Custom Reports
Available on the Enterprise plan. With custom objects available in Custom Reports you will be able to create reports comparing custom object data to your ActiveCampaign data. This information can ...
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Connected Deals email has a "partial" status
Summary Email connected under Deals > Deals Settings as the status "partial". Resolution This status should clear up within 24 hours. If it does not, please disconnect and reconnect the affected e...
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Error: Deals CSV not importing. Error An unknown error occurred while importing this row. Please double check it before reimporting
Summary CSV not importing Deals. Error "An unknown error occurred while importing this row. Please double-check it before reimporting." Resolution Go to Deals > Import/Export Status and click "Do...
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How to attach files to a deal record
With ActiveCampaign, you can attach files directly to a deal, such as a contract, proposal, pricing sheet, or even images. Take note File storage limits are based on your plan tier: Plus - 1GB P...
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What user permissions are needed to add or edit Contact and Deal Scores?
Contact Scoring is available on Marketing Plus and above and Sales plans. Deal Scoring is only available on Sales plans. Resolution Manage Contact Custom Fields permissions should be enough to add/...