Ashlee U
Activity overview
Latest activity by Ashlee U-
Ashlee U created an article, Why do I have more contacts than my total contacts when I calculate by status?
Summary On the Contact Overview page, when I calculate my contacts by each status (i.e. Active, Unsubscribed, Unconfirmed, and Bounced), the final contact count is larger than the number of total c...
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Ashlee U created an article, Connect Facebook Lead Ads to ActiveCampaign
Available on all Plus, Professional, and Enterprise plans. Use the ActiveCampaign Facebook Lead Ads integration to capture and sync leads directly from Lead Ads to ActiveCampaign. Doing so lets you...
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Ashlee U created an article, SMS HELP and INFO keyword support
Available on Plus, Professional, and Enterprise. How HELP and INFO keywords work If your contact needs help after receiving SMS communications, they can reply with keywords HELP or INFO to receive ...
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Ashlee U created an article, Classic Designer: Campaign width has increased after it is sent
If your campaign width has increased or is no longer lining up with the rest of the campaign upon send, there are a few troubleshooting steps you can take to help fix this issue: Text is too long...
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Ashlee U created an article, Campaign text or content styling looks different when sent to an inbox
Summary If your campaign text or styling looks different on the sent email compared to how it looks in the ActiveCampaign drag-and-drop designer, it is most likely due to styling or HTML that has ...
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Ashlee U created an article, Email Designer: Text or link color is different in the inbox
When using the Email Designer (launched in 2022), if your text or link color is when it arrives in the inbox, you can check the code with the built in code editor to resolve the issue. Before you ...
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Ashlee U created an article, Classic Designer: Campaign is blank or content partially missing in Outlook or Gmail
Summary If campaigns sent to Outlook or Gmail contacts arrive with blank or partially missing content, it is most likely related to the Classic Designer in ActiveCampaign. Resolution To resolve th...
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Ashlee U created an article, I am not able to edit my campaign
If you are unable to edit your campaign, please check if you are using the Classic Designer. If you are, please create your campaign in the Email Designer (launched in 2022) which does not have th...
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Ashlee U created an article, Partner Programs: US State Sales tax overview and FAQs
If your business is based in the United States, you or your clients may be subject to state sales tax on ActiveCampaign purchases. The taxability of products and services provided by ActiveCampaign...
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Ashlee U created an article, How to use the "This deal's" condition in automations
Available on Plus, Professional, and Enterprise plans. You can specify a deal with the “This deal’s” conditions in an automation to ensure the correct deal is being updated. “This deal’s” conditi...