Common Questions & Troubleshooting
- Are upgrades prorated?
- Can I pay for my account using PayPal?
- Does ActiveCampaign have a VAT number?
- How do I change my account name?
- Basic troubleshooting steps for your ActiveCampaign account
- Custom domain name versus custom mail server domain
- I have a contact in multiple lists. Do I get charged for each list they’re in?
- Why is my ActiveCampaign account under review?
- How do I set permissions for my marketing user group?
- Why can't I view lists?
- How do I set up a custom domain name (CNAME) in ActiveCampaign?
- Does ActiveCampaign automatically increase my contact limit?