Common Questions & Troubleshooting
- Are contacts collected at trade shows considered opt-ins?
- How do I opt-in contacts I have collected offline?
- How do I import contacts with multiple tags?
- How do I import contacts with multiple values for a contact field?
- How do I see my recent imports?
- Do unsubscribed, unconfirmed, or bounced contacts count against my contact limit?
- What happens when I reach my contact limit?
- When should I use multiple lists?
- How do I merge lists?
- What is a list owner?
- How do I insert the value of one contact field into another contact field?
- How do I sort contacts by first or last name?
- What is a CSV file?
- How do I save my spreadsheet as a CSV file?
- How to manually add or remove a contact(s) from a list
- Why don't all of my custom fields appear when I create a segment?
- How do I create a segment based on a reply to a campaign?
- How do I create a segment using "has forwarded" data?
- Can I hide empty contact fields?
- How can I use tags to keep my contacts organized?
- Should I delete my unsubscribed and bounced contacts?
- How do I apply tags to groups of contacts at once?
- How can I see when a tag was added to a contact?
- How can I let contacts manage their subscriptions in ActiveCampaign?
- How can I find contacts that were sent a campaign?
- How can I tell which contact clicked an unsubscribe link?
- Why are contacts bouncing with a 9.1.5 code?
- How do I find contacts located in the EU?
- How is a contact's location determined in ActiveCampaign?
- How do I opt-in my old customer or member list?